Frequently Asked Quesions
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Help Desk and Customer Support
Choose the type of Help Desk and Customer Support quesion You need help with Below
Customer Service and Communication
Stay calm, patient, and empathetic
Use plain, non-technical language
Let them explain the issue fully before responding
Confirm understanding by repeating back what they said
Offer step-by-step help, even for simple tasks
Avoid blaming—focus on solutions
Yes as long as you're willing to try. The keys are to:
Use analogies (e.g., “Your computer is like a filing cabinet”)
Avoid jargon (say “internet connection” instead of “network latency”)
Break down steps clearly
Check for understanding at each stage
Provide visuals or screenshots if possible
email - theitdept@fakebuisness.com
phone - (668)732-5276
teams - theitdept/fakebuisness
creating a support ticket:
Open TicketSupport Hours: Monday–Friday, 8:00 AM–5:00 PM CST (excluding holidays)